ezwin4 Privacy Policy

1. Introduction

Welcome to the ezwin4 Privacy Policy. ezwin4 ("we", "us", "our") is committed to protecting the privacy and personal data of all users ("you", "your") who access or use the ezwin4 online casino platform, including its website, mobile interface, and all associated services (collectively, the "Platform").

This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights available to you regarding your personal data. This policy applies to all registered players and visitors to the ezwin4 Platform, including those based in Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.

By accessing or using the ezwin4 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the Platform immediately.

This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the ezwin4 Platform.

2. Data We Collect

ezwin4 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we may collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where strictly required for responsible gaming compliance purposes (e.g., self-exclusion records).

3. How We Collect Data

ezwin4 collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification (KYC), making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for more details on our cookie practices.
• Third-party sources: Data received from payment processors (such as GCash and PayMaya), identity verification service providers, fraud prevention agencies, and analytics partners, where permitted by applicable law.
• Publicly available sources: In limited circumstances, we may supplement your profile with information from publicly available sources for fraud prevention or regulatory compliance purposes.

4. How We Use Your Data

ezwin4 uses your personal data for the following purposes:

• To create, verify, and manage your ezwin4 account.
• To process deposits, withdrawals, and other financial transactions.
• To verify your identity and age (21+) in compliance with applicable gaming regulations.
• To provide customer support and respond to your enquiries.
• To personalise your gaming experience and deliver relevant promotions and offers.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) and responsible gaming requirements.
• To monitor and improve the performance, security, and functionality of the Platform.
• To send you service-related communications, including account notifications, security alerts, and policy updates.
• To conduct internal analytics and research to improve our products and services.

ezwin4 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5. Legal Basis for Processing

ezwin4 processes your personal data on the following legal bases, in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations:

• Contractual necessity: Processing required to fulfil our obligations under the ezwin4 Terms & Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and gaming regulatory compliance.
• Legitimate interests: Processing necessary for ezwin4's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, such as for marketing communications. You may withdraw your consent at any time by contacting our support team or updating your account preferences.

6. Sharing Your Data

ezwin4 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: Financial service providers such as GCash, PayMaya, BPI, BDO, and Metrobank, to facilitate deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML compliance service providers who assist us in verifying your identity and age.
• Technology and hosting providers: Cloud infrastructure, server hosting, and software service providers who support the operation of the ezwin4 Platform under strict data processing agreements.
• Analytics providers: Service providers who help us understand how players use the Platform, strictly for internal improvement purposes.
• Regulatory and law enforcement authorities: Government agencies, regulators, courts, or law enforcement bodies where disclosure is required by applicable law, court order, or regulatory directive.
• Professional advisers: Lawyers, auditors, and other professional advisers where necessary for the conduct of our business, subject to confidentiality obligations.

All third parties with whom ezwin4 shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific service they provide to ezwin4.

7. Cookies & Tracking Technologies

ezwin4 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences and settings, such as language selection and display options, to personalise your experience.
• Analytics cookies: Collect anonymised data about how visitors use the Platform, helping us identify areas for improvement. This data does not identify you personally.
• Marketing cookies: Used to deliver relevant promotional content based on your interests and browsing behaviour on the Platform. These are only activated with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ezwin4 Platform. For more information on how to manage cookies, refer to your browser's help documentation.

8. Data Retention

ezwin4 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial regulations.
• Gaming activity data: Retained for a minimum of three (3) years from the date of the activity.
• Support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Technical and usage data: Retained for up to twelve (12) months, after which it is anonymised or deleted.

When personal data is no longer required, ezwin4 will securely delete or anonymise it in accordance with our internal data disposal procedures.

9. Data Security

ezwin4 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ezwin4 Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of our systems.
• Staff training on data protection obligations and security best practices.
• Incident response procedures to detect, contain, and report data breaches in a timely manner.

While ezwin4 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is entirely secure. You are also responsible for maintaining the security of your ezwin4 account credentials. If you suspect that your account has been compromised, please contact our support team immediately.

10. Your Rights

Under the Philippine Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by ezwin4:

• Right to be informed: The right to know what personal data ezwin4 collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data ezwin4 holds about you.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data where we rely on legitimate interests as our legal basis, or where we process your data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the ezwin4 Data Privacy Officer via the contact details provided in Section 14. We will respond to all verified requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

11. Children's Privacy

The ezwin4 Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations applicable to casino-style online gambling. ezwin4 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the ezwin4 Platform, please contact our support team immediately so we can investigate and take appropriate action.

12. Third-Party Links

The ezwin4 Platform may contain references to third-party services, such as payment processors and identity verification providers, which operate under their own privacy policies. ezwin4 is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the ezwin4 Platform.

13. Policy Updates

ezwin4 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the ezwin4 Platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how ezwin4 protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ezwin4 handles your personal data, please contact our Data Privacy Officer. You may reach us via live chat on the Platform, available 24 hours a day, 7 days a week.

You may also contact us by email at: [email protected] — please note this address is displayed as plain text only and is not a clickable link.

If you believe that ezwin4 has not adequately addressed your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.